In order for an RJ procedure to be effective, it is important that the process is led by a well-trained facilitator. Certain skills are important for an RJ practitioner to have. Please read the document below and ask yourself which skills you already have and which skills you need to develop.
Core skills for restorative practice The Restorative Justice Council in the United Kingdom has provided a list of core skills for a facilitator of a restorative process. You’ll find the skills below.
Demonstrate effective and confident communication and personal skills, including:
an ability to inspire confidence
the ability to motivate and encourage
active listening
explaining so that others can understand, and checking for that understanding
an ability to promote dialogue and enable others to express themselves
awareness of and ability to read non-verbal signals
summarising and reflecting back
telephone and face-to-face communication skills
giving and receiving feedback
prompting dialogue constructively and positively
enabling participants to make their own choices
Create a safe environment for participants, including:
building, and maintaining throughout the process,
trust and confidence of all participants
being non-judgemental
being sensitive to diversity and difference
demonstrating an ability to manage conflict and aggression, while remaining calm
assessing imbalances of power and acting to redress these
remaining neutral and demonstrating impartiality to all participants.
Treat people fairly without discrimination on the basis of gender, age, ethnicity, ability/disability, sexuality, culture, faith or crime committed, including by:
ensuring equality of access to restorative process
showing respect for all participants, their opinions and views
Record decisions and outcomes accurately, following agency guidelines
Demonstrate that you can manage your work, including:
planning and evaluating your work
showing you are following a clear process with each particular case
problem-solving and handling complexity
Maintain confidentiality, subject to the requirements of the law.
Demonstrate self-awareness, including:
awareness of your own prejudices, and ability to set them aside
ability to acknowledge, in each specific case, the boundaries of your own knowledge and experience
recognition of when it is necessary to seek help
Demonstrate the skills and ability to work effectively with others, including: